Returns & Exchanges

At Victrola, we want you to be completely satisfied with your listening experience. If you are not happy with your purchase, you can return your product within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to start the process and receive a return authorization.

2

Pack Your Item

Carefully place the product in its original packaging, including all cables, manuals, and accessories, to ensure it is protected during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your package, ensuring any old labels are covered.

4

Drop Off and Track

Hand over your package to the designated carrier and keep your tracking receipt; once received and inspected, we will process your refund within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing